Frequently Asked Questions
Everything about booking, payment and transfer processes.
Booking & Payment
＋How can I make a reservation?
You can easily book via the online reservation form on our website, through our WhatsApp line, or by calling our 24/7 customer service. You receive an instant confirmation after booking.
＋How far in advance should I book?
We recommend booking at least 24 hours before your trip for the best vehicle and price options. In urgent cases we also try to accommodate last-minute requests based on availability.
＋Which payment methods do you accept?
We accept credit card, debit card and cash payment on board.
＋When should I pay?
After your reservation is confirmed you can pay online by credit card or pay cash on board at the end of the transfer.
＋Can I cancel or change my reservation?
Yes, you can cancel or change your reservation up to 4 hours before your trip. Contact our customer service for details.
＋Is there a cancellation fee?
Cancellations made before a certain time are usually free of charge. Cancellations after 4 hours are billed as NO-SHOW.
＋How will I receive my confirmation?
Once completed, your confirmation is sent by e-mail. It includes all details such as vehicle type, meeting point and driver information.
＋Will I pay any extra charges after booking?
No, the price offered at booking is the final price for your transfer. There are no hidden or extra fees.
＋Is there an installment payment option?
You can pay in installments with certain credit cards. Installment options are shown at the payment step.
＋Is payment secure?
Yes, online payments are protected with SSL encryption; your card details are processed in a secure environment.
＋Can I book via WhatsApp?
Yes, you can book by contacting our representatives on our WhatsApp line.
＋Can I get an invoice?
Yes, you can request an invoice by entering your billing details during booking. Your invoice is sent by e-mail.
＋Can I make a corporate reservation for my company?
Yes, we offer corporate transfer and reservation services for companies. Please contact us.
＋How can I check the status of my reservation?
You can check your status from the reservation lookup page using your booking code or QR.
＋When is the refund processed after cancellation?
Refunds are usually completed within 3-5 business days.
＋Where can I share my feedback and complaints?
After the transfer, the system automatically sends a satisfaction survey via WhatsApp; you can share your satisfaction or complaint in the survey.